Frequently Asked Questions
Answers about orders, lab processing, shipping, COAs, and research compounds.
Orders & Lab Processing
How do I place an order?
Simple 5-step process:
1. Browse research compounds
2. Add to cart and checkout
3. Receive confirmation email with payment instructions
4. Complete payment and verify with lab team
5. Order processed (1-3hrs) with tracking provided
What is the minimum order amount?
Minimum order value is $200.
How long does lab processing take?
Orders processed within 1–3 hours after payment verification. Orders after 6 PM ship next lab day.
Payments & Discounts
What payment methods are accepted?
Multiple global options including crypto, bank transfer, and cards. Full instructions provided in order confirmation email.
What discounts are available?
• 5% off all crypto payments
• 5% off first orders (code: LAB001)
Shipping & Research Deliveries
Where do you ship?
Worldwide discreet shipping to verified research customers.
Which couriers are used?
Premium services: DHL, FedEx, UPS with full tracking.
Is packaging discreet?
Yes. All packages ship in plain, unmarked, odor-proof packaging.
Are hotel deliveries available?
Yes. Global hotel delivery available (confirm reception accepts packages).
What if my package is lost?
Lost packages qualify for 1 reshipment OR full refund.
Research Compounds & Quality
Are compounds lab tested?
Yes. All batches ISO certified + 3rd party tested for 99%+ purity with full COAs available.
How do I access Certificates of Analysis?
COAs sent with order confirmation. Downloadable from customer account for every batch purchased.
What is your purity guarantee?
All compounds guaranteed 99%+ purity or full refund.
Legal & Research Guidelines
Age requirements?
Research compounds for verified customers 18+ / 21+ per local regulations.
Are compounds legal everywhere?
Customers responsible for ensuring research compounds are permitted in their jurisdiction.
Lab Support
How to contact support?
For order issues, COA requests, or lab inquiries:
Email: support@certifiedmdmalab.com
Include order number + batch details for fastest response (1-3hrs).