Refund & Reshipment Policy

Lab-grade guarantees protecting research compound quality and delivery integrity.

Returns Policy

Due to the controlled nature of research compounds, Certified MDMA Lab cannot accept returns on opened or unsealed packages.

This maintains strict chain-of-custody protocols and ensures compound integrity for all research applications.

Damaged, incorrect, or contaminated shipments must be reported within 24 hours with photos for immediate lab investigation.

Customers qualify for resolution under these verified circumstances:

• Lost in transit (tracking confirmed)
• Failed delivery (carrier refusal)
• Damaged upon lab inspection
• Incorrect batch shipped

Lab team verifies claims within 48 hours using tracking data and batch records.

Certified MDMA Lab provides one of these solutions for verified lost shipments:

• One complimentary reshipment (same/next batch)
• Full refund to original payment method

Customer selects preferred resolution. Reshipments processed within 24 hours of claim verification using expedited carriers.

Approved refunds processed to original payment method within 3-5 business days.

Crypto refunds returned to originating wallet address. Bank transfers require matching account details provided at purchase.

Manual payment refunds include detailed transaction records and batch documentation for customer verification.

Submit refund/reshipment requests with:

• Order confirmation number
• Tracking number (if available)
• Batch reference from COA
• Photos of damaged packaging (if applicable)

Email: support@certifiedmdmalab.com

Every Certified MDMA Lab compound backed by our 99%+ purity guarantee and delivery assurance policy.